Terms of service

Note: this English page is provided for convenience. The Dutch version is the legally binding version.

Below are the terms of service of Convertive Consultancy. The downloadable PDF is in Dutch.

Download Dutch PDF

Article 1. Definitions

1. Convertive Consultancy: Based in Maarheeze, the Netherlands, registered with the Dutch Chamber of Commerce under number 99117541.
2. Client: The natural person or legal entity entering into an agreement with Convertive Consultancy.
3. Agreement: The arrangement between the parties for the delivery of advisory, project management or consultancy services.

Article 2. Applicability

1. These terms apply to all quotations, services and agreements between Convertive Consultancy and the Client.
2. Deviations from these terms are only valid if agreed in writing.

Article 3. Quotations and formation

1. All quotations are non-binding and valid for 30 days, unless stated otherwise.
2. The Agreement is formed when Convertive Consultancy receives the quotation signed by the Client, or when execution has effectively started.

Article 4. Performance of services

1. Convertive Consultancy performs the services to the best of its knowledge and ability (best-efforts obligation) and does not guarantee a specific commercial outcome.
2. The Client ensures timely provision of all relevant information required for performance of the services.

Article 5. Fees and payment

1. All prices are exclusive of VAT and other government levies.
2. Payment must be made within 14 days of the invoice date.
3. If the payment term is exceeded, the Client is in default by operation of law and Convertive Consultancy may immediately suspend services.

Article 6. Liability

1. The total liability of Convertive Consultancy is limited to a maximum of the fees invoiced to the Client for the last 1 month in connection with the relevant assignment.
2. Convertive Consultancy is never liable for indirect damages, including but not limited to lost profits, missed savings, damages due to business interruption, reputational damage or consequential damages of any kind.
3. The Client indemnifies Convertive Consultancy against all third-party claims arising from or related to the services performed by Convertive Consultancy.
4. Any claim for damages lapses if it is not reported to Convertive Consultancy in writing within 4 weeks after discovery.

Article 7. Intellectual property

1. All models, deliverables, reports and advice developed by Convertive Consultancy remain the property of Convertive Consultancy.
2. The Client is granted the right to use these materials internally for the purpose for which they were provided.

Article 8. Confidentiality

1. Both parties are obliged to keep confidential all confidential information obtained from each other in the context of the Agreement.

Article 9. Governing law

1. All agreements between the parties are governed exclusively by Dutch law.
2. Disputes will be submitted to the competent court in the district where Convertive Consultancy is established.

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